Get in Touch With Us

Got a question about something you read on chorachori.org.uk, spotted an error, or want to suggest a brand for us to look at? This page explains the best way to reach our team and what you can expect once you do.

The Best Way to Reach Us

Email is the most reliable channel for getting a response from a real member of the team. We read every message that comes in and try to reply within two working days. You can write to us at [email protected].

If your enquiry relates to a specific casino, bonus or article, tell us which page you mean and what the issue is. It saves back-and-forth and gets your query to the right person faster.

What You Can Get in Touch About

• Questions about our reviews — If you want more detail on how we rate non GamStop casinos, how a specific welcome offer works, or which payment methods a site supports, ask us directly.
• Corrections — Bonus terms, offer amounts and site details change often. If something on the page looks out of date — a percentage, a spin count, a wager requirement — tell us and we'll check it against the operator's current terms.
• Content suggestions — If there's a topic you'd like covered in more depth, such as payment options, game categories or how self-exclusion works, let us know what would be useful to you.
• Partnership and listing enquiries — If you represent an operator and want to discuss coverage on the site, introduce yourself and explain what you're proposing. Commission arrangements never decide how a brand is rated or ranked — that's a firm rule on this site.
• Concerns about gambling harm — If you or someone you know is struggling with their gambling, please say so in your message. We'll point you toward general support resources, though we'd also encourage speaking to a dedicated support organisation directly for the fastest help.

What to Include So We Can Help Faster

A short, specific message gets a quicker answer than a long, general one. Where relevant, try to include:

1. The page or section your query relates to, ideally with the URL
2. The casino name if your question is brand-specific
3. What you expected to see versus what you actually found
4. Any screenshots or details that help explain the issue

What Happens After You Send a Message

Every email is read by a person on our editorial team — not an automated system. We aim to respond within two working days, though this can stretch a little during busier periods. If your query needs input from someone else on the team, we'll tell you that rather than leaving you waiting without an update.

We won't ask for account passwords, deposit information or any casino login details by email. Genuine account or payment issues need to be raised directly with the operator in question, since we don't hold or process customer funds on their behalf.

A Few Things We Can't Help With

While we're happy to answer questions about how we assess sites and what our ratings mean, there are limits to what we can do from here:

• We can't intervene in a dispute between you and a casino operator directly — that needs to go through the operator's own support or complaints process.
• We can't offer personal financial or legal advice on gambling activity.
• We can't guarantee a specific bonus, spin count or offer will still be live by the time you read a reply, since operators change their terms without notice.

Before You Write In

If your question is about which betting sites not on GamStop suit your needs, or how the sites we cover compare on bonuses, payment methods and game selection, our best non GamStop casinos guide may already answer it. It's worth a quick check before you email, though we're still glad to hear from you either way.

Remember that any gambling activity discussed on this site is intended for readers aged 18 and over. Thanks for taking the time to reach out — we read every message and look forward to hearing from you.